Terms of Service

1. Who we are

WebNexa Global provides digital agency services including web development, UX/UI design, technical SEO, CMS solutions, e-commerce integrations (including Razorpay), devops & CI/CD, and post-launch support. Our website is available at https://example.com.

2. Acceptance of terms

By accessing or using the Services you accept and agree to be bound by these Terms. If you do not agree, do not use the Services.

3. Services, orders & scope

Services are provided under separate statements of work, proposals, quotes, or order confirmations (each a “Work Order”). Each Work Order will describe the scope, deliverables, price, timeline, and acceptance criteria. In case of conflict between a Work Order and these Terms, the Work Order controls for that engagement.

4. Payment, invoices & refunds

• Payment terms: Unless stated otherwise in a Work Order, fees are due within the invoice terms. Late payments may incur interest and/or suspension of services.
• Payment processors: We use third-party payment processors (for example Razorpay). When you pay, you may be redirected to the payment provider. We do not store card data on our systems.
• Refunds: Refunds are handled per the applicable Work Order or product terms. For one-off services or custom work, refunds are discretionary and subject to deductions for work performed.

5. Client responsibilities

You agree to provide timely feedback, approvals, asset access, credentials, and any information reasonably required for us to perform the Work Order. Delays caused by missing client inputs may impact the schedule and may incur additional fees.

6. Intellectual property

• Pre-existing IP: Each party retains ownership of its pre-existing intellectual property.
• Deliverables: Upon full payment, and except for open-source components and third-party licensed materials, we assign to you all rights in the final deliverables described in the Work Order. We retain the right to use non-confidential case studies and anonymized metrics.
• Third-party components: Some deliverables may include third-party libraries, fonts, or services governed by their own licenses. You are responsible for complying with such licenses.

7. Warranties & disclaimers

We warrant that we will perform services with reasonable skill and care consistent with industry standards. Except as expressly provided in a Work Order, the Services are provided "AS IS" and we expressly disclaim all other warranties (express, implied or statutory), including merchantability, fitness for a particular purpose, availability, reliability, or non-infringement.

8. Limitation of liability

To the maximum extent permitted by law, WebNexa Global and its officers, employees, contractors, and agents will not be liable for:

• Indirect, incidental, special, consequential, or punitive damages;
• Loss of profits, revenue, data, business or goodwill;
• Claims arising from third-party services or content.

Our aggregate liability for direct damages under these Terms will not exceed the total fees paid by you to us under the applicable Work Order in the 12 months preceding the claim.

9. Confidentiality

Each party will keep confidential information received from the other party and will not disclose it to third parties except as necessary to perform the Work Order or as required by law. Confidential information does not include information that is public, rightfully received from a third party, or independently developed.

10. Data protection & privacy

We process personal data as described in our Privacy Policy. You must ensure that personal data you provide or upload is collected and transferred lawfully. For payments we rely on third-party processors (for example Razorpay) — please review their privacy and security documentation.

11. Termination

Either party may terminate a Work Order for material breach if the other party fails to cure within 30 days of notice. On termination you will pay for services performed and non-cancelable costs incurred up to the termination date. Sections covering IP, confidentiality, warranties disclaimers, limitation of liability and payment obligations will survive termination.

12. Support, updates & maintenance

Ongoing support and maintenance are provided only if included in a Work Order or subscription plan. We may offer post-launch support packages for a fee; otherwise ad hoc support is billable.

13. Acceptable use & prohibited activities

You agree not to use the Services in ways that:

• Violate applicable law or regulations;
• Infringe third-party rights;
• Introduce malware, spam, or malicious code;
• Attempt to gain unauthorized access to our systems.

We reserve the right to suspend access to Services for violations of acceptable use.

14. Third-party links and integrations

The Services may integrate with third-party products (payment processors, analytics, hosting, messaging APIs). We are not responsible for the availability, security, or privacy practices of third parties. You authorize us to configure and use such third-party services on your behalf where necessary to deliver the Services.

15. Changes to these Terms

We may modify these Terms from time to time. Material changes will be communicated via email to active clients or by notice on our website. Continued use of the Services after changes means you accept the updated Terms.

16. Governing law & dispute resolution

These Terms are governed by the laws of the jurisdiction where WebNexa Global is established (please consult your contract or confirmation). Any dispute will be resolved primarily by good-faith negotiation. If unresolved, disputes may be submitted to the courts located in the same jurisdiction as WebNexa Global, unless the parties agree otherwise.

17. Notices

Notices to us should be sent to: hello@webnexaglobal.com or the address specified in your Work Order.

18. Entire agreement

These Terms (together with any Work Orders, quotes, or other signed agreements) constitute the entire agreement between you and WebNexa Global relating to the subject matter and supersede prior agreements.

19. Contact

If you have questions about these Terms, please contact us at hello@webnexaglobal.com.